Location: Englewood, CO
Compensation: $120,000 – $175,000 Per Year (flexible for the right candidate)
Employment Type: Direct Hire
Remote: Unspecified
Experience: 10+ years preferred
Benefits: Full Benefits
Relocation Assistance: Yes
Interview Expenses: Unspecified
Guarantee: 90 days – pro-rated
Travel: Extensive travel and mine-site visits required

Job Summary

The Director of Service & Parts will lead and grow a large-scale Service and Aftermarket operation focused on the mining and bulk material handling industries. This role will develop and execute the After Sales growth strategy, expand service offerings and spare parts revenue, maintain a strong mine-site presence, and build long-term customer relationships.

Key Responsibilities

• Define and execute the After Sales growth strategy within mining and bulk material handling industries.
• Grow spare parts sales and expand aftermarket service offerings.
• Develop retrofit, modernization, and machine conversion opportunities.
• Maintain a strong mine-site presence to identify business opportunities and strengthen customer relationships.
• Build representative and distributor networks throughout mining regions.
• Pursue opportunities to gain market share and service competitor equipment.
• Perform on-site equipment inspections and provide operational consulting recommendations.
• Lead mine-site inspections, installation support, commissioning, startup, testing, maintenance support, and troubleshooting.
• Support customer operations and maintenance training.
• Support equipment refurbishment and maintenance programs.
• Monitor installation quality and commissioning activities.
• Promote safe work practices and OSHA/MSHA compliance.
• Provide engineering teams with field feedback and equipment improvement recommendations.
• Support business development and identify new projects and clients.

Leadership & Business Responsibilities

• Lead, mentor, and develop Service Department personnel.
• Drive department goals, performance, and operational improvements.
• Partner with executive leadership on strategic growth initiatives.
• Develop customer relationships and support long-term client retention.
• Contribute to business development and market expansion.

Required Background

• Bachelor’s degree in Mechanical, Structural, Electrical/Controls Engineering, or equivalent related experience.
• 10+ years of experience in engineering, construction, service, commissioning, maintenance, or operations.
• Mining industry experience is required.
• Strong understanding of material handling equipment.
• Knowledge of commissioning and startup procedures.
• Understanding of field instrumentation and equipment performance verification.
• Strong maintenance and troubleshooting knowledge.
• Ability to read and interpret work plans and technical documentation.
• Previous field or mine-site experience strongly preferred.

Ideal Experience

• Mining industry experience.
• Bulk material handling systems experience.
• Service operations leadership experience.
• Strong customer-facing and business development experience.
• Commissioning, installation, and maintenance experience in heavy industrial environments.

Work Environment & Travel

Office-based role with extensive field and mine-site interaction. Frequent travel and extended stays at project and mine sites are required. Occasional evening and weekend work may be necessary.